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IKON Office Solutions (“IKON”) is committed to providing excellent service to its customers. In this
regard, it has implemented this Privacy Statement to inform you of our privacy practices and the
choices that you can make about the way we collect, use or disclose your personal information.
IKON is committed to meeting its obligations under applicable privacy legislation, including the
Personal Information Protection and Electronic Documents Act (“PIPEDA”).
For the purposes of this Statement, “personal information” means information about an identifiable
individual, and is subject to more particular definitions, exceptions or interpretations under
applicable legislation.
IKON will collect personal information in the course of conducting business both online and offline to
the extent necessary to manage its business for valid business purposes and in accordance with
applicable legislation.
If you choose to provide personal information to IKON, we assume that you consent to the
collection, use and disclosure of your personal information as described at the time of collection and
as outlined in this Privacy Statement. Your consent may be express or implied, depending on the
circumstances and the sensitivity of the personal information in question. If you do not consent,
please do not provide your personal information or, where applicable, exercise the opt-in or opt-out
options offered. Subject to legal and contractual requirements and reasonable notice, you may
refuse to consent to our collection, use and disclosure of your personal information or you may
withdraw your consent by contacting our Canada Privacy Officer (contact information below).
If you wish to request access to, or correction of, your personal information in IKON’s custody or
control, please submit a written request to our Canada Privacy Officer at the address below. Such
access may be subject to the payment of reasonable fees, as determined by IKON. Where access is
denied, we will inform you of the reason for the refusal. An individual may also submit a written
request to our Privacy Officer to correct his or her personal information in our care and control.
All employees who have access to your personal information are bound by the confidentiality
provisions of IKON’s Code of Ethics (a copy of which is available upon request) as well as this
Privacy Statement.
We reserve the right at all times to collect, use and disclose any information with or without consent
where required or permitted by law or regulatory authority.
If you have any questions, requests or complaints about our personal information practices, please
write to our Canada Privacy Officer at the address below.
This section sets out our general commercial guidelines with regard to personal information, as well
as the details of the collection, use and disclosure of personal information through our internet sites.
It generally explains IKON’s information gathering and dissemination practices and how we use and
protect personal identifiable information that we receive from individuals both through our website
or through your interactions with us by telephone, fax, e-mail, regular mail or other methods.
It should be noted that IKON’s website may contain links to other websites or may also be
referenced on or accessible through links contained on other sites, including sites of third party eprocurement
networks. We are not responsible for the privacy practices or content of those sites.
Their policies and protections may be different than those offered by IKON. We encourage you to
investigate and review the privacy practices of those sites prior to use.
IKON collects personal information when individuals provide it to us voluntarily, such as when you
contact our company about one of our products or advertisements, or enter one of our promotional
contests. We recognize that by providing us with personal information, you are demonstrating your
trust in our company and we take that trust seriously. Once you choose to provide us with personal
information, you can be assured that IKON will not sell, rent or lease your personal information to
others.
On some IKON websites, or through your interactions with us via telephone, fax, e-mail, regular
mail or other methods, you can, for example, order products or services, request information,
subscribe to marketing or support materials, or apply for a career opportunity at IKON. The types of
information that you provide to us may include name, address, telephone number, e-mail address,
user IDs and passwords, billing and transaction information, credit card information, contact
preferences, educational and employment background, and career opportunity interest data. To
personalize our websites, services or communications, and improve our products and services, we
may also ask you to provide us with information regarding your personal or professional interests,
demographics, and experiences with our products or services. Providing this additional information
is optional and is not required in order to obtain our services.
When you make a purchase, we may ask for your name, company name, address, telephone
number, e-mail address and other information necessary to fulfill and track your order. For
purposes of billing, you may need to provide your IKON account number or credit card information,
including type, number, expiration date and billing address for the card. If your order is to be
shipped, we also need the name, address and telephone number of the intended recipient(s).
Individuals or customers may create an account online or through your interactions with us via
telephone, fax, e-mail, regular mail or other methods. Creating an account allows you to save
certain billing information so that you can track the status of your orders and set your ordering
preferences. For your privacy and security, we do not store credit card numbers in an online website
account. This information is accessible only by authorized IKON employees selected to process your
account information.
When you visit our site, we may collect anonymous system information about your computer, such
as your IP address. In certain areas of the site designated for specific customers, we require
personal contact information (such as your name and e-mail address) in order to provide account
access and perform commerce-related and other online service activities. This information is usually
requested in the registration and order forms set forth in those areas. If you obtain access to one of
those designated areas, and you are required to log in, we will use a "cookie" to store your user
name. Cookies are small files that are placed on your hard drive by a website. They act as unique
identifiers for your computer, but cannot be used to identify any individual, only machines. We may
use cookies to identify our customers and better understand their browsing or usage patterns, as
well as to enhance the experience of our customers at our site.
Non-personal data we collect may include the pages visited, unique URLs visited within our web
properties, browser type and IP address. Most non-personal data is collected via cookies or other
analysis technologies.
We use or disclose your personal information as described at the time of collection, including to
provide services to you, to respond to your inquiries, to administer a promotion which you have
voluntarily participated in, to manage our business and to better understand your needs and how
we can improve our products and services. We may use your personal information (or non-personal
information) to:
- Schedule merchandise deliveries of purchases
- Create an account for you
- Bill your credit card for your purchases
- Apply payments to your account or contact you for payment
- Confirm, process and track your orders
- Respond to your customer service inquiries or requests
- Provide promotional and other communications to you, if you choose to receive them
- Offer products that you may want
- Enhance our website based on anonymous information about our site visitors
- Provide appropriate services for employment opportunities
- In conjunction with our affiliates and contractors, to analyze information on an aggregate
basis to assess demand for products, productivity and usage trends, to improve website
layout or design, or to maintain or upgrade our software and web capabilities
- Meet legal, regulatory, processing and security requirements, or as otherwise may be
permitted or required by law.
We may share your personal information with third parties with your consent, as described in this
Statement or as may otherwise be required or permitted by law.
We do not rent, sell, or exchange your names to third-party companies for their marketing
purposes. We do provide your information to reputable organizations that help us to fulfill your
order. For example, we use third party companies to verify and process credit card transactions, to
deliver packages, to schedule and perform product installations and to administer service programs.
We may share information with others who help us analyze sales data, maintain our records, and
provide other services for IKON. We may also share your information with companies that act on
our behalf and at our direction to notify you of additional IKON products and services. These
companies may also conduct customer satisfaction surveys and manage other customer services
and benefits for us. These third parties are not authorized to use your information for any reason
other than to perform their contractually assigned functions.
Any personal information that we collect about you or your computer is used exclusively by IKON,
generally only for the purposes described at the time of collection. For example, when a customer
submits credit card information to IKON in order to place an order, such personal information is
used only for payment and shipping purposes or for use in processing future transactions which you
authorize. We may similarly share data with our affiliates and contractors as described above.
However, no personal information is distributed to third parties for direct marketing or solicitation
purposes.
We may also use and disclose your personal information on a confidential basis to parties connected
with the contemplated or actual purchase or sale or other disposal of or transaction involving all or
part of our business or assets, including for the purposes of determining whether to proceed with
such transaction or fulfilling any records or other reporting requirements to such parties. In the
event of any actual acquisition, such information would be transferred as part of the transaction to
the acquirer.
IKON has physical, electronic and managerial procedures designed to protect the integrity, security
and appropriate use of personal information.
We protect our databases with various physical, technical and procedural measures and we restrict
access to your information by unauthorized persons. Our information systems are maintained
behind a software firewall to isolate them from access by other networks connected to the Internet.
All information transmitted through ikon.com is stored on our secure server.
IKON may send you promotional e-mails about products; services or contests that we hope will be
of interest. You can choose to discontinue receiving such promotional e-mail. Generally each
promotional e-mail we send contains a link allowing you to discontinue future e-mails from us. You
may also send your request to unsubscribe at any time to canadaprivacyofficer@ikon.com from the
e-mail address you wish to unsubscribe. Or, you may call or write us as provided in this Privacy
Statement in the section below entitled "Who should I contact for more information?” Please allow a
reasonable period of time in order to satisfy your request, as some promotions may already be in
process.
To opt-out of receiving communications you have requested (such as e-mail newsletters,
promotions, product updates, etc.), use any of the following methods:
- Select the e-mail "opt-out" or "unsubscribe" link, or follow the opt-out instructions included
in each subscription communication
- Return to the Web page(s) where you originally registered your preferences and follow the
opt-out instructions
- Write to Canada Privacy Officer at IKON Office Solutions (at the address below) - be sure to
provide your name, e-mail and postal address, and relevant information about your
subscriptions and registrations.
This Privacy Statement governs the Canadian operations of IKON only, and does not apply to the
privacy policies of any IKON operations outside of Canada. It applies to personal information that
IKON collects, uses or discloses in the context of our commercial activities, or other activities
governed by privacy legislation, but does not apply to or govern our collection, use and disclosure of
employee personal information, or to any information which is not personal information as defined
in or interpreted under applicable law.
If you have any questions about this Privacy Statement, the practices of IKON’s website, or your
interactions with IKON, please feel free to contact us at canadaprivacyofficer@ikon.com. You may
also contact us at either of the following addresses:
World Headquarters
IKON Office Solutions
70 Valley Stream Parkway
Malvern, PA, USA, 19355-0989
Phone: 610-296-8000
IKON Office Solutions
Canada Privacy Officer
IKON Office Solutions Inc
16011 116th Avenue
Edmonton, Alberta, Canada, T5M 3Y1
Main Tel: 780-930-7400
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